Shipping & Delivery

SINGAPORE SHIPPING & DELIVERY

Guaranteed delivery in Singapore within 14 days of your online purchase (and quite possibly sooner)!

Schedule: Arthur Zaaro logistics staff will contact you via email/mobile/sms within 48hours of your online purchase to coordinate delivery time and date

Unpacking: our delivery staff will unpack and remove all packing materials (and recycle anything we can) at the time of delivery – unless you request that the item remain packed

Assembly: our delivery staff will assemble any items that require assembly (unless you request the item to remain unassembled)

Placement: our delivery staff will place the unpacked items according to your request

Stairs: you must make prior arrangements with our sales or logistics staff when they contact you for any items to be carried up internal or external stairs

Size of Lift: if you are concerned about the size of an item and if it can fit into your lift (or stairs) please contact us before you purchase the item, and our staff will instruct you on how to determine the space required for delivery


INTERNATIONAL SHIPPING

Arthur Zaaro’s e-commerce site currently allows for automated purchase/shipping/delivery only in Singapore, but we are excited to send any of our products to you wherever you are. For INTERNATIONAL SHIPPING please contact us through email at info@arthurzaaro.com and we will coordinate the shipping to your location.

 

SINGAPORE delivery fee:  we have a flat-delivery-fee for your entire order. The delivery fee is based on the largest item in your order (not the sum of all of the items in your order).

Large: $80 (dining tables, console tables, large shelves etc.) 

Medium: $50 (chairs, coffee tables, side tables etc.) 

Small: $10 (candles, trays, trivets, books, bowls etc.) 

For example:

Order A

Dining table: $80

Console table: $80

4 chairs: $50

Tray: $10

The shipping charge for this order is $80 because $80 is the largest shipping rate in the order.

Order B

Candle: $10

Book: $10

Tray: $10

The shipping charge for this order is $10 because $10 is the largest shipping rate in the order

Exchange & Returns

Arthur Zaaro carefully inspects all products prior to packing and delivery. Our packing materials and delivery methods eliminate most possibilities for damage to your items. You must inspect all items at the time of delivery and indicate any damaged items to our delivery staff while they are present. We are unable to process any exchanges for “used” or “damaged” items after the delivery-inspection (this does not apply to any conditions covered by any/all warranties we offer on some of our products).

Damaged items: we offer a free 1-to-1 EXCHANGE for the same item with the same size/colour/pattern etc. Items exchanged due to damage during delivery will NOT incur any further delivery or removal charges. Exchange will be made as soon as possible depending on delivery schedule and inventory.

Defective items: any item that is deemed defective according to our warranties and policies, during the time-period defined by our warranties and policies, will receive a free 1-to-1 EXCHANGE for a the same item with the same size/colour/pattern or a free REPAIR of the item and will NOT incur any further delivery or removal charges. Please note that warranties vary among our items.

Returns: Arthur Zaaro will issue a store-credit for any items returned within 10 days of receipt of delivery. A pick-up and repacking fee equal to 2x the original delivery charge will apply, and a restocking fee of 5% of the cost of the returned item will apply. The store-credit will be issued net of the delivery and restocking fees. Our standard shipping charges on any items purchased with the store-credit will apply. Items that have been “used” or show any signs of damage or use will NOT be accepted for return. 

Maintenance & Care

update coming!

Order Tracking

update coming!

FAQ

Products

How should I clean care for my item?

It’s easy to clean more Arthur Zaaro furniture using a damp cloth and a mild detergent solution. For more details please visit Care and Assembly

Where can I get help assembling my furniture?

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Can I get a tile replaced if it gets cracked or damaged?

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Do you have a mailing list?

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What are your showroom opening hours?

Our showroom is open from xx to xx, by appointment only.

How do I book a showroom appointment?

You can book an appointment by calling Aaron on +65 9147 9124 or Allison on +65 9835 4584

How do I search online for a product?

You can search the site for product names or keywords using the search function in the top left corner.

I have seen a product I like but it no longer appears to be in stock? What should I do?

Leave us a message with the details of the product and we’ll let you know when it’s back in stock.

Do your products come with warranty?

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I want to change the tile pattern on one of your tables. Can I do so?

Yes, it’s easy to customise our tile tables using our Tile Designer

Order Management

What happens if I change my mind after I’ve placed an order?

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What can I do if something is wrong with my order?

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How long does an order take to complete?

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Do you ship worldwide?

Unfortunately we’re not currently able to offer international shipping, but hope to address that in the future.

Can I order by telephone?

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What do I do if my delivery is damaged when I receive it?

If you notice any damage or imperfections within 10 days of your delivery, please notify us. At that time, you can choose to receive an exchange or schedule a service appointment to correct the issue.

What happens if I change my mind after I receive an order?

If you wish to return the furniture for preference reasons, you must contact us within 3 days of your delivery. For preference returns, the delivery fee will not be refunded and a restocking fee of 15% will be assessed

Have you received my returned goods?

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Checkout

What payment methods do you accept?

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Can I pay in installments?

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Registration & Privacy

How do I change my personal information?

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Do you share my information with anyone?

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Our Showroom

Showroom Address:
122 Eunos Avenue 7

Richfield Industrial Centre #08-07

Singapore 409575

Thursdays: 11am - 7pm
Saturdays: 11am - 7pm
Sundays: 12noon - 4pm

By appointment at other times

Contact: Aaron (65) 9147-9124

              

 

 

Contact Us